ZHAW's IFM Day was held for the seventh time on 8th March 2019 in Wädenswil. This year the focus was on customer satisfaction. More than 150 representatives from research and practice followed exciting keynote speeches by experts from the private sector on the topic of "Management in Times of Demanding Customer Happiness" and gained an insight into the current research results of three ZHAW Master graduates.
The panel discussion with FM executives concluded with a discussion in which Laura Rangognini (Head of Region West Apleona HSG AG) discussed customer relations, customer experience and best-practice examples in dealing with employees.
Details of the event can be found here.